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General Information
Who is McKenzie Galleries & Commercial?
McKenzie Galleries & Commercial (the Company) is a furniture company dedicated to providing high quality furniture to designers, architects, and specifiers, including both designers and end users. We have both a physical location and an online presence. Our mission is to "Create the Perfect furniture piece, every time”. We have a large range of product that, in most instances, can be customized to your specification. We have pieces in almost any price range. Some pieces we sell in more than one price range. Let us show you what we can deliver. Do not settle for the ordinary in the market.
Contacting Us/Customer Care
You can reach us at (713) 863-1213 or by e-mail using our contact form by clicking here.
6150 Westview Drive
Houston, TX 77055, USA
(713) 863-1213
Cancellation Terms
| Acknowledgements | Our acknowledgement sent to you should be checked immediately for accuracy. This is your order and we consider it is correct unless otherwise instructed. Cancellation Eligibility: We work quickly to process and ship your orders. Therefore, the time allowed for cancellation is limited. Orders may be cancelled within 48 hours of purchase but only ( if cancelled prior to commencement of production. If your shipment is delayed beyond the original estimate (which is rare), we will contact you to evaluate the best course of action. Due to the custom nature of your order, we cannot be held responsible for time delays at the manufacturer, transportation delays/strikes, weather delays, or Acts of God. |
| Returns Eligibility | Our furniture is mostly customized in nature. Therefore, MOST of our goods may NOT be returned. If there is a factory defect, we will repair or replace the item at OUR option. To speed resolution of problems, it may be necessary to have the item picked up. It is a condition precedent to your right to return that (a) the item is in original packaging and new condition and (b) the factory has provided written authorization to us for the return. We will, if the conditions are met, be responsible for repair and shipping charges, which will be made through the original carrier. |
| How to Make a Return | Once we have approved your request, we will send you a return authorization number and a shipping label, and we will arrange the return of large items for you. Please note that any items returned without an authorization may be refused. Please do not assemble or modify a product before returning it, as we will be unable to refund your purchase. |
| Large Item Freight Inspection | It is Your responsibility to inspect the Condition of your furniture and any other large items shipped by delivery service. If your items are being delivered by a (White Glove) furniture delivery service, it is incumbent upon you to make sure that the pieces are in like new condition BEFORE YOU SIGN THE DELIVERY TICKET. When you sign for a Freight carrier (Dock to Dock) delivery on a Boxed item, examine the packaging carefully. Even if the package appears only slightly damaged, please write on bill of lading (BOL), “Package Damaged.” If the package looks significantly damaged, you may note the damage and refuse delivery. In this case, please notify Customer Care so that we can expect the return shipment. Upon receiving the damaged containers, we will uncrate, inspect, re-box and redeliver to your delivery address. If item needs to be replaced, we will reinstate the order and replace the merchandise. |
Refund Options and Processing |
We will process any adjustments and/or provide credits after the returned item has been received in new condition and in its original packaging. Please note that original outbound shipping costs are non-refundable. |
| Replacement Parts | If an item arrives with parts missing, please contact Customer Care within 10 days. We will be happy to correct the problem. |
| Damaged Items | If an item arrives with minor damage, please contact Customer Care within 10 days of delivery, and provide photos to show the extent of damage. We will work with you to correct the problem. |
| Incorrect or Defective Items | If we shipped the incorrect item to you or you received a defective product, we will happily correct your order. If you send a photo with your request it will help us more quickly evaluate your eligibility for a return or refund. |
| Dimensions | Dimensions are approximate and can vary from piece to piece. |
| Pricing |
Prices are subject to change without notice. Custom quotes are good for 60 days from the date of quotation.
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Customer’s Own Material (COM)
COM yardage requirements are found with each style. Yardage given is based on plain 54” material. Extra fabric is required to match stripes, plaids, repeats, and when optional welt trim is desired. You should use the table below as a guide and add the appropriate allowance when ordering your COM fabric.
Placing a COM Order
Fabric, tagged with your name or company name and PO number, should be shipped UPS prepaid to our physical address:
McKenzie Galleries & Commercial
6150 Westview Drive
Houston, TX 77055
Durability of COM Fabric
Selection of COM fabric is the responsibility of the buyer. Although much care is taken with the application of COM materials, McKenzie Galleries & Commercial cannot be responsible for customer choice of COM fabrics or the durability of that fabric. Extra care should be taken on your part to ensure that COM fabric is suitable for desired application on upholstered furniture. We reserve the right to reject the COM material if we deem it unsuitable for upholstery.
Repeat Chart
COM Yardage Requirements: Each style in the price list shows yardage required using plain, up the roll, 54" width fabric. To determine yardage necessary for fabrics less than 54" wide and/or for fabric with a pattern repeat, use the following table to determine the additional yardage required. This table is inteded to be a guide only and will not apply to fabrics with unusual layouts. In these cases, we suggest you submit a full width sample and request yardage requirements.
| Fabric Width | Plain Fabrics | Repeat up to 7" | 8" - 13" Repeats | 14" - 21" Repeats | 22" - 27" Repeats | Over 27" Repeats |
| 54" | See Price List | 10% | 20% | 25% | 30% | 40% |
| 50" | 10% | 25% | 30% | 40% | 45% | 50% |
| 48" | 15% | 30% | 35% | 45% | 50% | 55% |
| 45" | 20% | 50% | 50% | 55% | 60% | 65% |
| 36" | 50% | 65% | 70% | 80% | 85% | 90% |
Frequently Asked Questions
How do I change my password?
Sign-in. Next to your “Account Name” in the top menu bar, click "Change Password", and then click “Submit.” Your password will update instantly.
How do I change my billing or shipping address?
Sign in. Next to your “Account Name” in the top menu bar, click "Update Profile", and then click "Update." You can also enter a new billing or shipping address during checkout.
How do I update my payment information?
Payment information is entered each time you purchase an item. We do not retain any payment information.
How do I subscribe or unsubscribe from emails?
Sign in. Click “My Account” and then “E-Mail Preferences. Choose how often you’d like to hear from us.
How do I learn about McKenzie Galleries & Commercial sale events?
McKenzie Galleries & Commercial Members (i.e., those who have registered on the McKenzie Galleries’ website) will receive an e-mail invitation to each sale event. Instructions will be provided in the e-mail message. You can also check our 'Calendar of Events' on the McKenzie Galleries & Commercial home page to learn more about featured upcoming events.
How do I pay for my purchase?
McKenzie Galleries & Commercial accepts Visa, MasterCard, and American Express card. Sign in. Click “My Account” and then “Shipping & Payment” to edit or add payment options. You can also select or add payment options during the checkout process. Payment in full is required on ALL orders at time of ordering. We accept checks or credit cards (a 3% fee will added for credit card charges). You will be required to confirm any and all details of your order by electronic signature on confirmation email PURSHASE ORDER. WE WILL NOT PLACE YOUR ORDER UNTIL WE RECEIVE YOUR SIGNED EMAILED PURCHASE ORDER, AND WE HAVE VERIFICATION OF YOUR CARD OR CASHED CHECK.
Does McKenzie Galleries & Commercial charge sales tax?
Sales tax is automatically applied to your order in accordance with Texas state sales tax regulations. If your shipping address is in a state that has a reciprocal Sales Tax relationship with Texas, you WILL be required to pay that tax. This does not apply to accounts with their own resale certificate numbers provided that they have registered with us
How much does shipping cost?
We charge freight based on weight for shipments of every size. For smaller items, the freight charge will be subject to a freight minimum. For some item shipments and inside deliveries, there are additional fees. The fee varies based on each item’s size and weight, and your location. If additional shipping charges apply, you will see this notification on the pop-up page at check out and in the specific charges outlined in the summary page prior to finalizing your transaction.
Where do you ship?
We ship to street addresses in the United States and Canada. For details on international shipping, please call us 713-863-1213. Because most of our products are shipped via Common Carrier, we cannot deliver to P.O. Boxes or A.P.O./F.P.O. addresses.
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How will my order ship?
All orders will be shipped to “Ship To” address on approved and signed emailed purchase order. Once an order has shipped, the destination CANNOT be changed. All orders must be shipped to a commercial dock unless Residential Inside Delivery has been arranged. McKenzie Galleries & Commercial does not ship to PO Boxes. Please provide a physical address.
Small Parcel (FexEx/UPS)
Estimated transit time: 1 to 5 business days (U.S.); 5 to 10 business days (Canada)
We do not require a signature for delivery, but the decision to leave a package without a signature is made by the delivery provider.
Please note that we cannot ship to P.O. boxes or Military A.P.O.s
Large Parcel
We use transportation companies for items that are too large or fragile to be delivered by UPS or FedEx.
Estimated transit time: 7 to 14 business days (U.S. & Canada) dock to dock
The carrier will not contact you to schedule a delivery date and appointment.
You will need to coordinate receiving with your receiver.
Dock to Dock
Estimated transit time: 7 to 14 business days (U.S. & Canada)
The carrier will not contact you to schedule a delivery date and appointment.
You will need to coordinate receiving with your receiver.
Inside Delivery
Full Service Delivery (Room of Choice, Packaging Removal, & Assembly)
Estimated transit time: 15 to 27 business days (U.S.); Call (713) 863-1213 (Canada)
The carrier will call you to schedule a delivery date and appointment window once your item(s) arrive at the local terminal.
The delivery team will bring your order to your room of choice (limited to 2 flights of stairs) and perform basic assembly. For your convenience, packaging will be removed and disposed of. Assembly service includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.
When will I receive my Delivery?
Because your furniture is not produced until you place the order, we will give an approximate date of delivery, but we cannot give an exact date. Due to the custom nature of your order, we cannot be held responsible for time delays at the manufacturer, transportation delays/strikes, weather delays, or Acts of God. When we ship all or part of your order, you will receive a shipping confirmation email with shipping details. We process, ship, and deliver packages Monday through Friday. Currently, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
What if I didn't receive my entire order?
If your order includes multiple items, they may ship separately and at different times. Please contact Customer Care with any questions or concerns.
What if I have a problem with an item I ordered?
We want your experience with us to be perfect. Please contact Customer Care with any questions or concerns. For further detail on cancellations, returns, or damaged items, review our Customer Care Policies above.
Certain product warranties may only be valid in the United States.
All products on our site are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States.
All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2008).
All prices are shown in US Dollars.
Privacy and Security Concerning Payment
All McKenzie Galleries & Commercial credit card transactions are secured by SSL (Secure Socket Layer) encryption and reinforced through various encryption processes in order to provide the most effective protection possible for all sensitive payment information. McKenzie Galleries & Commercial and its parent company, 7065 Old Katy, Inc. does not access any confidential information about your means of payment, which is the reason you will be asked for your banking details each time you place an order. Only your banking partner will access confidential information (such as your card number, expiration date, etc.). McKenzie Galleries & Commercial and its parent company, 7065 Old Katy, Inc. shall take all reasonable steps to protect your personal information. More detailed privacy & security information is available in our Privacy Policy and our Terms and Conditions.
Limited Warranty and Disclaimer
All of our upholstery meets the Upholstery Furniture Action Council (UFAC) specifications. We provide a limited warranty for materials as follows:
Frame – 15 years from date of non-commercial delivery
Suspension - 10 years from date of non-commercial delivery
Back and Seat Cushions – 3 years from date of non commercial delivery
Sleeper Mattress – 5 year from date of delivery
Motion Mechanisms – 3 years from date of non-commercial delivery
Fabric – no warranty; product is covered by manufacturer’s warranty
THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES WHETHER WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Disclaimer of Additional Warranties
USER ACCEPTS THE LIMITED WARRANTIES SET FORTH IN THE PRECEDING SECTION ENTITLED “LIMITED WARRANTY AND DISCLAIMER” AS USER’S SOLE AND EXCLUSIVE WARRANTY BY MCKENZIE GALLERIES. USER ACKNOWLEDGES THAT USER HAS INSPECTED, OR WILL HAVE HAD THE OPPORTUNITY TO INSPECT THE PROPERTY, TO USER’S FULL AND COMPLETE SATISFACTION. EXCEPT FOR THE LIMITED WARRANTY PROVIDED IN THE PRECEDING SECTION, THE GOODS, WARES, MERCHANDISE, ITEMS, AND SERVICES (GOODS AND/OR SERVICES) BEING CONVEYED BY MCKENZIE GALLERIES UNDER THIS AGREEMENT IS BEING CONVEYED “AS-IS, WHERE-IS,” WITH ALL FAULTS AND DEFECTS. MCKENZIE GALLERIES HAS NEITHER MADE, NOR MAKES, ANY REPRESENTATION AND/OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE QUALITY, CONDITION, SUITABILITY, AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OF THE GOODS AND/OR SERVCIES AND/OR WARRANTY OF MERCHANTABILITY, ALL OF WHICH ARE HEREBY DISCLAIMED BY MCKENZIE GALLERIES AND WAIVED BY USER.
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